Some FAQs to help answer any questions you may have. Still have a question? Visit our contact page.
Billing and Subscriptions
International subscribers will receive a separate invoice for remainder of shipping fees. If you wish to cancel a pending kit subscription prior to the end of the 6 month period please note a $25 fee will be charged for a single kit cancellation, and a $50 for a combo kit cancellation. Bill will be sent via PayPal at the time of cancellation and will be due upon receipt.
Kits will be prepared by hand and shipped typically the 3rd week of each month. We ship domestic destinations Priority Mail via USPS which will usually have your kit in your hand in 3-5 days. International orders of course will take a bit longer to receive but know that we put just as much attention into getting these out to you ASAP.
Non Subscription Shipping
U.S. orders will be charged a $12.50 flat rate shipping fee for U.S. priority shipping. International orders will be billed separately via PayPal, based on total weight of box being shipped. Box will be held until shipping fee is paid.
Creating A Site Account
You can optionally create an account where you can see the status of every order you've made with us as well as confirm your shipping address. You can even indicate separate shipping addresses and have these automatically used with future purchases.
It also is very helpful in the event we need to reach you to confirm an order. Please know that we value you and your business and would never share your contact information with any other company.